ទំនាក់​ទំនង​ផ្សព្វ​ផ្សាយ​ពាណិជ្ជ​កម្ម 023​67 67 687 / 086 94 84 83

Customer Service and Call Center

December 12, 2017

NOTE: This job listing has expired and may no longer be relevant!

Company: 3G Agent Co.,Ltd www.3gagent.com
Job type: Full-Time
Job category:
Salary: $200-$300
Location:
Job expires in 11-01-2018

Job Description

  • Develop objectives for the call center’s day-to-day activities.
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.).
  • Assume responsibility of budgeting and tracking expenses.
  • Hire, coach and provide training to personnel to maintain high customer service standards.
  • Monitor and improve ordering, telephone handling and other procedures.
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.).
  • Prepare reports for different departments.

Job Requirements

  • Proven experience in managing call centers or similar position
  • Experience in Customer Service is required
  • Knowledge in performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • Diploma or equivalent; Higher degree in a relevant discipline will be appreciated

How to Apply

Interested Applicants:   should submit updated CV & Covering Letter to:

3G Agent Co., Ltd

Attachments:

  • A copy of obtained certificates or confirm letter by the University
  • A copy of national identification, family book, and certificate of birth
  • A copy of transcript is preferred.
Address:  “#113(Parkway Square building), Ground floor, Sangkat Toul Svay Prey I,Khan Chamkarmorn, Phnom Penh, Cambodia”
Tel:              012  23 28 14 / 010 456653
Email:        recruitment@3gagent.com
Website:     www.3gagent.com

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